Visitor
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1 Message
New modem and intermittent internet issue
I just self installed a new modem a few days ago but I have an issue where I have to restart the modem every morning in order for certain devices to connect to Wifi (specifically my laptop, iPhone, and security cameras). Once I restart the modem, everything works fine until the next morning. The weird thing is, it’s only a few devices that have trouble connecting in the morning. My fire stick and Amazon echo spot still work just fine. When I troubleshoot everything, it says the internet signal is strong and that there are no issues with the modem. Why is this happening? Could it be an issue with my Xifi pods (see below)?
I just checked and noticed that the devices that won’t connect in the morning are ones that usually connect with my xifi pods. Could this be the issue? Most of the time when I troubleshoot my pods it says the signal is strong but sometimes I’ll get an error saying the one pod cannot sense the other, etc. I’m tempted to remove the pods from my account and unplug them to see if my devices will stay connected.
XfinityThomasD
Official Employee
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1.2K Messages
2 years ago
Hi, @user_f4fe1b. Thanks for creating a post on our Community Forums! Was there any change or improvement with removing the pods from your home network?
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user_5fbd5b
Visitor
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5 Messages
2 years ago
Hey There User,
Is it a network password issue? We have that problem. Had it before, this time it’s persistent. Probably will create the umpteenth “My Computer Doesn’t Recognize My Network Password” thread.
This pattern began three weeks ago when Comcast told us our Motorola SB6141 was now decrepit. Bought a Motorola MB7420, an allegedly compatible modem. iPads and an iPhone connect no problem, but not my old mainstay Mac. Support told me that the security protocol WPA2 is still supported, but my Mac STILL dislikes every password I throw at it. Restart. Hard restart. PRAM zap. Airport Extreme set back to factory settings. Multiple new network creations. All the usual remedies aren’t working this time.
This is to let you know it’s not you.
Cheers.
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user_5fbd5b
Visitor
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5 Messages
2 years ago
My Password Problem Solved.
Solution: So, The Clue the computer gave me was, “See Administrator”.
I created a new administrator account, reconfigured the Extreme and
“VOILA!!!” it accepted the password.
Who the **** knows …
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