Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
user_banhr9 Welcome to our community forum and thank you @EG for jumping in to help :). Our community forum is the perfect place to get help with your Xfinity account and services. You can find instructions to activate your gateway here: https://www.xfinity.com/support/articles/activate-xfi-gateway-app. How far into that process were you able to get?
EG
Expert
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118.4K Messages
1 day ago
Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityEmilyB
Official Employee
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2.9K Messages
1 day ago
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EG
Expert
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118.4K Messages
11 hours ago
YW @XfinityEmilyB !
@user_banhr9 My questions ?
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