U

Visitor

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1 Message

Tuesday, August 16th, 2022 10:23 PM

Closed

New LENOVA Laptop cannot connect to new xfinity wifi

I have newly installed xfinity wireless in my new house. iPhones, Apple laptop, SonhbTV, LG TV, and printers all recognize xfinity wifi. 

my LENOVA laptop will detect xfinity, shows my xfinity wifi named wifi network, but shows “no internet, secured”

I can connect my LENOVA  laptop to to ATT , SONIC, and to any of these including xfinity through my iPhone hotspot. 

I have tried

forgetting network

restarting modem

restarting laptop

disable/enable laptop wifi

everywhere I tried in settings the laptop identifies the names xfinity network, just cannot connect. 

Help!

Brian K

Official Employee

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455 Messages

3 years ago

Hello @user_a81215 Have you looked at the Xfinity app to see if the laptop device has been paused? Has the laptop been assigned in the Xfinity app?

Visitor

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3 Messages

3 years ago

I am having  the same problem, with the same message. 'no internet, secured". I have a Lenovo Ideapad 3 with Windows 11. I have been trying for days to connect. My old Lenovo connects fine and has Windows 8.1.

Help!!!

De

Visitor

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3 Messages

3 years ago

Does anyone even read these?

New Poster

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3 Messages

3 years ago

I have the same issue!!!!

New Poster

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2 Messages

2 years ago

Any update or solution to this issue?


I upgraded to the xFi gateway yesterday and now have the same problem with a ThinkPad laptop.

Thx!

Expert

 • 

110.4K Messages

2 years ago

@ybamnolk 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

 

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