Visitor
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3 Messages
New internet plan, very slow speeds
I just activated my plan 800 Mbps. A technician did come out and made sure the cables outside the building were connected (they were not).
I have the following equipment - should be plenty sufficient for the plan. Currently, I only see around 189 Mbps based on speedtest.net results and this is at 11pm local time. Any recommendations on how to fix this? Already tried restarting modem, router, and PC. Modem is connected using Xfinity-provided coaxial cable. Also, spent an hour with chat and they were unable to resolve this.
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Accepted Solution
dobrien901
Visitor
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3 Messages
4 years ago
Determined the answer myself - the Modem needed to be reset! Held down the small reset button with a pen for a few seconds and restart Modem/Router.
(edited)
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CCSean1
New Problem Solver
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318 Messages
4 years ago
Hello @dobrien901, thank you for taking the time to reach out to us on the forums, I hope you are having a fantastic day so far and a great 4th of July!
I am sorry to hear you are having these issues with your internet speed, I know how vital the internet is and this is not the experience we want you to have as a valued member of the Xfinity family.
I appreciate you letting us know what steps you have taken so far to remedy the issue that helps out a ton with where we should start on our end in resolving this issue. Can you send me a private message with your first and last name and address so I can assist?
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EG
Expert
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111.7K Messages
4 years ago
This is how;
To send a "Peer to peer" / "Private chat message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://comca.st/3yNGegR
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/3i4B6z4 for an example.
(Credit to @BruceW for this excellent explanation.)
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