Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
Hello @user_y7ie58, thanks for taking the time out of your day to leave a post. Sorry to hear that you are unable to download the app. If you followed the steps that @EG provided and are still having issues, we would love to assist in getting your new box connected. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
EG
Expert
•
112.8K Messages
27 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance.
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EG
Expert
•
112.8K Messages
27 days ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityMarshante
Official Employee
•
411 Messages
25 days ago
Hello @user_y7ie58, thanks for taking the time out of your day to leave a post. Sorry to hear that you are unable to download the app. If you followed the steps that @EG provided and are still having issues, we would love to assist in getting your new box connected. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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