Visitor
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1 Message
new "hardware icluded" plan
I "Ordered" the new 500 gb plan late last week. THe plan states "WiFi Hardware Included"...
When I look at my "current plan", it says 400 gb and "customer owned" modem.
I try to "add an XFi Gateway" and the page just loops, refreshing endlessly. Will I get the new model... eventually?
I don't really need 500 GB, but I don't see an option for a 1 year 300 GB plan. Am I missing something?
EG
Expert
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111.4K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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859 Messages
1 day ago
Hi there @LeeM2 we would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasC
Official Employee
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2.6K Messages
1 day ago
u/LeeM2 We want to thank you for reaching out on our subreddit for support with your hardware included inquiry. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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