We have done the troubleshooting to make sure the pc wireless card is working. It is. Pc can connect using Ethernet cable but not WiFi. Hp says to contact ISP
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The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
EG
Expert
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111.5K Messages
4 years ago
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the PC with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.
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