New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

Looks like my brand new SB8200 is not getting the correct boot file. I have AB01.01.009.32.01_122319_183.0A.NSH

But this article

https://forums.xfinity.com/t5/Internet/ANSWERED-Troubleshooting-Gigabit-Internet-Speeds/ta-p/3150588

mentions "d11_m_xxx_gigabit_c01.cm"

I am getting the same speeds as before (250/10) even though my account page is reflecting the gigabit (1000/35) plan.

How can I get the correct config pushed to my modem? I tried support chat but they were unable to help, I think they did not understand what I was asking.

Signals look good, but still need correct config on modem (hw ver 6)

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
12	Locked	QAM256	447000000 Hz	7.5 dBmV	44.0 dB	0	0
13	Locked	QAM256	453000000 Hz	7.7 dBmV	43.9 dB	0	0
14	Locked	QAM256	459000000 Hz	7.8 dBmV	43.8 dB	0	0
15	Locked	QAM256	465000000 Hz	8.1 dBmV	43.8 dB	0	0
16	Locked	QAM256	471000000 Hz	7.8 dBmV	43.7 dB	0	0
17	Locked	QAM256	477000000 Hz	7.7 dBmV	43.5 dB	0	0
18	Locked	QAM256	483000000 Hz	7.9 dBmV	43.4 dB	0	0
19	Locked	QAM256	489000000 Hz	8.0 dBmV	43.5 dB	0	0
20	Locked	QAM256	495000000 Hz	8.2 dBmV	43.3 dB	0	0
21	Locked	QAM256	507000000 Hz	7.9 dBmV	42.8 dB	0	0
22	Locked	QAM256	513000000 Hz	7.8 dBmV	42.9 dB	0	0
23	Locked	QAM256	519000000 Hz	8.0 dBmV	43.3 dB	0	0
24	Locked	QAM256	525000000 Hz	8.2 dBmV	43.7 dB	0	0
25	Locked	QAM256	531000000 Hz	8.2 dBmV	43.9 dB	0	0
26	Locked	QAM256	537000000 Hz	7.9 dBmV	43.8 dB	0	0
27	Locked	QAM256	543000000 Hz	7.6 dBmV	43.6 dB	0	0
28	Locked	QAM256	549000000 Hz	7.5 dBmV	43.6 dB	0	0
29	Locked	QAM256	555000000 Hz	7.8 dBmV	43.7 dB	0	0
30	Locked	QAM256	561000000 Hz	8.0 dBmV	43.8 dB	0	0
31	Locked	QAM256	567000000 Hz	7.8 dBmV	43.8 dB	0	0
32	Locked	QAM256	573000000 Hz	7.6 dBmV	43.7 dB	0	0
33	Locked	QAM256	579000000 Hz	7.5 dBmV	43.5 dB	0	0
34	Locked	QAM256	585000000 Hz	7.6 dBmV	43.5 dB	0	0
35	Locked	QAM256	591000000 Hz	7.8 dBmV	43.8 dB	0	0
36	Locked	QAM256	597000000 Hz	8.0 dBmV	43.8 dB	0	0
37	Locked	QAM256	603000000 Hz	7.8 dBmV	43.5 dB	0	0
38	Locked	QAM256	609000000 Hz	7.5 dBmV	43.5 dB	0	0
39	Locked	QAM256	615000000 Hz	7.5 dBmV	43.4 dB	0	0
40	Locked	QAM256	621000000 Hz	7.7 dBmV	43.5 dB	0	0
41	Locked	QAM256	627000000 Hz	7.8 dBmV	43.4 dB	0	0
42	Locked	QAM256	633000000 Hz	7.5 dBmV	43.4 dB	0	0
48	Locked	Other	688000000 Hz	8.0 dBmV	41.8 dB	90657921	0

Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	2	Locked	SC-QAM Upstream	23700000 Hz	6400000 Hz	37.0 dBmV
2	1	Locked	SC-QAM Upstream	17300000 Hz	6400000 Hz	37.0 dBmV
3	3	Locked	SC-QAM Upstream	30300000 Hz	6400000 Hz	37.0 dBmV
4	4	Locked	SC-QAM Upstream	36700000 Hz	6400000 Hz	37.0 dBmV

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Responses

dexterfriday

Frequent Visitor

•

5 Messages

5 years ago

Correction, it looks like my modem did get the config file, had to hit this URL to confirm:

http://192.168.100.1/main.html

Configuration File

OK

d11_m_sb8200_gigabit_c01.cm

Software version must be firmware

Software Version

AB01.01.009.32.01_122319_183.0A.NSH

So I guess I am good to go, Comcast must just be maxed out for my neighborhood at 250mbps 😞

0

If you still care - something similar happened to me but I was getting in the 940s down regularly. A few months after I got the service, I noticed I was in the 500 to 600 range no matter what time I ran the test. So, I just lowered my plan to 300, now I'm at a consistant 360 down every time I check. No sense in paying for speed you aren't reaching, and honestly, my family of three can all be streaming at max resolution and no one ever has an issue. So for now, I'm good with 300.

0

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dexterfriday

New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

dexterfriday

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