1 Message
New gateway, worse connection
A while ago, I got a text from Xfinity about an issue with my equipment that would require my gateway to be replaced. I complied with that, returned the old gateway and got the new one set up, but now the connection is worse - particularly on the other side of the apartment, which is primarily where my roommate uses the internet. I can't move the gateway because of the layout of the apartment.
XfinitySheila
Official Employee
•
1.1K Messages
2 months ago
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user_07ue29
1 Message
15 days ago
I’m having the same issue. Got the new gateway, and now my devices randomly drop on and off the network. Sometimes the gateway thinks they aren’t connected, but my Apple Home ecosystem can control them just fine, and I can connect to my Samsung and LG appliances from their apps. Sometimes the devices (including smart plugs) just aren’t on the network at all and the Home app can’t talk to them. It seems to be random.
We have two of the newer XFi mesh pods and I am playing around with adding back some of the old ones to see if it’s just gaps in coverage. But I don’t want to over mesh and interfere with the signal.
I’m getting very frustrated and considering adding my own router instead of using the gateway router capabilities. Is there something systematic going on? We don’t have any fancy settings for our network but the smart plugs not consistently turning on the beardie’s light in the morning is very concerning to me.
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