2 Messages
New Gateway Setup and Security
Hi all,
I have a new Gateway/Modem setup and online (Vendor:Technicolor, Model:CGM4331COM). In resetting my Alexa speaker device, it logs onto the new gateway's wifi without the network password. The network name and password have both been changed. This suggests to me that the network isn't secure. Logging onto the gateway dashboard from my PC shows the wifi network is password protected. What am I missing? Thank for any advice.
XfinityBenjaminM
Official Employee
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2K Messages
5 months ago
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EG
Expert
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110.1K Messages
4 months ago
@Dave_K_057 @XfinityBrianH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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