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Dave_K_057
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2 Messages

Saturday, December 14th, 2024 4:49 PM

New Gateway Setup and Security

Hi all,

   I have a new Gateway/Modem setup and online (Vendor:Technicolor, Model:CGM4331COM). In resetting my Alexa speaker device, it logs onto the new gateway's wifi without the network password. The network name and password have both been changed. This suggests to me that the network isn't secure. Logging onto the gateway dashboard from my PC shows the wifi network is password protected. What am I missing? Thank for any advice.

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18 days ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

1 month ago

 

Dave_K_057 Are you able to access your in-home WiFi on all other devices? It is very uncommon that a third-party device would have changed your Network Name or Password.

 

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Dave_K_057

2 Messages

Sorry it's been so long. Yes, I can log on with other devices, using my password (which I changed when setting up the new gateway).

(edited)

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20 days ago

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XfinityBrianH

Official Employee

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1.1K Messages

 

Dave_K_057 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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18 days ago

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EG

Expert

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108.2K Messages

18 days ago

@Dave_K_057 @XfinityBrianH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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