New Gateway. No secure connection

Installed new gateway. XFi app says everyone is great, but both Ethernet and WiFi don’t work. Seems to be a certificate issue. Please help.

I’ve done all the things as asked by xfinity Chat bot as well as all previous posts similar to this.

I am considering switching back to my old gateway.

Responses

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HappyFarmer

Visitor

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3 Messages

2 years ago

Here are some screen shots of my issues

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H

HappyFarmer

Visitor

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3 Messages

2 years ago

Fixed by tech today!

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Hey there, @HappyFarmer. Thank You for taking the time to reach out to Xfinity Support, here. Our Community Forum was designed as a primarily peer-to-peer based support tool. This means that most of the communities solutions come from Xfinity customers just like you. It also means that typically you will not receive an immediate response. If you need immediate assistance you can always call 1-800-COMCAST, or contact us via chat, Facebook, or Twitter at our contact-us page, here - https://www.xfinity.com/support/contact-us

I am happy to read that your issue is fixed. Did the technician explain what the issue was?

I no longer work for Comcast.

2 years ago

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Your Home Network

HappyFarmer

New Gateway. No secure connection

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