Visitor
•
1 Message
New Gateway flashing lights
I have been having issues with my internet dropping and slow speeds. I was told I needed a new gateway, so I just picked that up. During setup, it was mostly flashing yellow, then green shortly. Now, it’s solid red. My internet was working this morning, before the new gateway, so I’m not sure what the issue would be.
XfinityThomasA
Official Employee
•
2.9K Messages
19 days ago
Hello, user_7mnvl. Thank you for your feedback. Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
113.9K Messages
19 days ago
@user_7mnvl7 @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0