Visitor
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2 Messages
New gateway and 2gig speeds?
New gateway seems to have zero hope. It’s been a month of dropped connections, disconnecting devices, and loss of productivity. And let’s not forget mention the STELLAR customer service experience. Looks like this has been going on since February of ‘25 per the forum. Come on Xfinity, get it together ya?
XfinityJon
Official Employee
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655 Messages
23 days ago
Good afternoon user_9g48f1. I can absolutely understand the frustration if you are experiencing connection issues. We would be more than happy to assist you, if you would like assistance.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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113.9K Messages
23 days ago
@user_9g48f1 @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_9g48f1
Visitor
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2 Messages
17 days ago
Severely disappointed with Xfinity. Only solution was to replace gateway with personally owned (newly purchased) equipment. The hours wasted and productivity lost will never be recovered. But for a parting “thanks for the effort,” Xfinity has increased my bill and reduced speeds… thanks Xfinity, you’re the best!🤦♂️
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