1 Message
New equipment status
My internet modem free upgrade hasn’t shipped yet. It’s so confusing said it would ship in 3-5 days and it’s been 8 business days. I can’t check my status anywhere on it since it hasn’t shipped yet. When can I expect this? How can I check this???
EG
Expert
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110.2K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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915 Messages
2 months ago
@user_yk53a5 Our team can take a look at the recent order and provide some insight or make any necessary changes needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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