1 Message
New device connected to my network
Arris device connected to my password protected network without my knowledge/consent. Anyone else have this issue? I paused its access but haven’t done anything further
1 Message
Arris device connected to my password protected network without my knowledge/consent. Anyone else have this issue? I paused its access but haven’t done anything further
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_sjrou. Thank you for reaching our team on Forums regarding the unknown device that connected to your network. We certainly understand how important it is to ensure your in-home network is private and secure. If you rent a modem from us, we would certainly encourage you to visit this LINK here is where you'll find out how to enable Advanced Security to protect your network security. When you go to the site, scroll to the section labeled 'Enabling Advanced Security and follow the steps from here. You'll need to have the Xfinity app downloaded before you do the steps indicated.
If you do not rent a modem from us, we would suggest changing your WiFI Network Password as soon as you can.
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