Contributor
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135 Messages
new device connected to home network
for some reason the last few weeks, every time I leave my home and come back, xfinity treats my phone like a new device and I get a notification that a new device has connected to my network. it's the same device with no setting changes. when I go to my account and look up devices connected to my network, my phone will be listed multiple times.
how to I stop this?




EG
Expert
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119.6K Messages
2 days ago
Not certain that this is the cause (YMMV). Phones have a random a MAC addressing feature. Yours may be enabled. The router may think that a new device is being presented each time. Google for specific info (Android, iPhone) on how to check and disable it. Good luck !
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XfinityMartyR
Official Employee
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3.5K Messages
4 hours ago
0
0
UNCNU
Contributor
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135 Messages
4 hours ago
it hasn't been resolved yet.
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