Regular Visitor
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3 Messages
new data cap question
I was told by a work mate who also is working from home that if you have the gig plan then the cap is removed. I have the gig plan yest I got a 75% cap warning last night, So what is the story. Are they wrong ?
Accepted Solution
BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
Sad to say, there are two "Gigabit" plans:
See the "What's the 1.2 Terabyte Internet Data Usage Plan?" link on https://www.xfinity.com/support/articles/data-usage-plan.
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strega7
Contributor
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414 Messages
4 years ago
I beleive that is true only for "gigabit pro" which is a full fiber optic to the home/building service. (Whoops, Bruce beat me and I don't see a delete.)
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prezbedard
Regular Visitor
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3 Messages
4 years ago
Thamks to you both, Looks Like I will need to upgrade for $30 or just not use outlook which is the culprit in my case.
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strega7
Contributor
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414 Messages
4 years ago
Outlook wouldn't have been my first guess although once I started searching around, I did see some complaints like that:
https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/data-usage-in-outlook-app/9b505f7b-02bb-4b47-b8ff-69c00e767530
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_365hp/very-high-data-usage-with-outlook-on-a-mac/ced7376a-342a-462e-a4e0-1b602880a698
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10/excessive-data-usage-for-office-365-outlook-2016/a5ddd76d-b093-431d-8b78-96e5f1c5678b
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prezbedard
Regular Visitor
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3 Messages
4 years ago
Thanks. We use O365. I switched to the webmail for now. When we were on our own exchange I used the webmail as well since I would constanstly lose my connection. I don't send/recieive extragant amounts of mail so not sure why this would be the issue. Working for an MSP we are heavily reliant on email. I might try removing and readding my account but not in the middle of my shift.
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eddiejo
New Poster
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7 Messages
4 years ago
and for the past months looking at my data history we never went over that cap and all of a sudden that they’re starting this cap we went over and still a week before reset?????
i cant wait to leave comcast if only i have i choice but kids are still in virtual school and we are working at home too and need a good internet speed.... is there any way we can donto stop this??? is comcast allow to put cap on data when they said its unlimited when you started your contract????
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