6 Messages
New Customer, Internet Not Working
Hello, my father just got new Xfinity internet and it was working for like 10 days until recently and he has no idea why. I've went to the chat but it seems like the people don't want to help me and are not replying. Can anyone please help?!
XfinityMarcus
Official Employee
•
2.2K Messages
1 year ago
GJ27 thank you for using the Community Forums page to reach out today. I understand you are trying to assist you father with his internet service, and I am happy to help. We appreciate your family choosing Xfinity as a service provider. Have you already attempted to troubleshoot using the Xfinity Support page?
0
0
EG
Expert
•
118.6K Messages
1 year ago
@GJ27
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
0
0