New cable installation

 Hi.  Back in May, I was having internet issues.  A technician visited and said I needed a new cable.  The next day I had a an email confirming that you would be installing a new underground cable line. Nothing then happened, but a week or so later the issue cleared up, though you hadn't done any work on our property.  Then, a couple weeks ago, while we were away, red marks and flags started appearing in my back yard, and someone has put in a buried pipe which now sticks out of the ground.  So now, we cannot a)park the car where the projecting pipe is and b)can't mow the lawn as it will remove the red marks which presumably you need to do the work.

Can you let us know what is happening, ideally by text/email?  The confirmation number you sent us is [Edit: "Personal Information"]

Thanks [Edit: "Personal Information"]