Regular Visitor
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2 Messages
New Arris SB8200 (replaced Netgear CM400) -- Incompatible SW File from upstream fw push
Howdy! I just purchased a SB8200 to replace an aging and dying Netgear CM400. Activation went fine, but I see this in the log:
| 6-5-2020, 14:22:39 | Error(4) | "SW upgrade Failed after download - Incompatible SW file" |
| 6-5-2020, 14:22:38 | Notice(6) |
"SW Download INIT - Via Config file d11_m_sb8200_silver_c01.cm" |
The modem is currently on firmware D31CM-PEREGRINE-1.0.0.2-GA-01-NOSH.
The speeds I'm getting are slower than what I was getting before (only about 75 Mbit down / 5 up -- before I was getting ~150 Mbits down).
Anything that I can try? Thanks!
vuk79
Regular Visitor
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2 Messages
5 years ago
Hmm. I also have extremely low upstream power levels; I'm now reading that there are issues with the SB8200 and xfinity due to a disagreement in upstream level limits. This could be related to not having the correct firmware though?
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