1 Message
New Account - Internet Equipment
I completely created and manage my senior uncle an internet account, just for him to be able to watch Roku & Tubi on his Roku TV.
I am remaining checking his account, Email daily and I received his Xfinity order confirmation on April 3, 2025.
Received his 1st bill statement on April 10, 2025.
Still have not received the 1 xFi Gateway that shows on his account with no shipping notification at all .
1 xFi Gateway - is listed as a device to activate = Do Not Have One Yet!
Is this natural to take so long... ?
XfinityMarcos
Official Employee
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2.4K Messages
1 month ago
Hi user_0ekm01, that's really awesome of you to help take on that burden for your Uncle. I used to help my grandfather in the same way, so I know how it goes. I'd love to help get this account figured out, including that missing gateway. Typically, the shipment is received sooner, so I'd like to review the account and any pending orders.
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