New Account Cannot Access Information

Hi,

I just created an account and scheduled an install appointment for a new gateway, however, I have not yet received any confirmation email or response. I have an order confirmation number. Additionally, I can login to the Xfinity browser, but I am unable to access any account information. Whenever I click on a section, the page always goes to "Something unexpected happened." And some parts of the page say that I am not the primary account holder and do not have the proper access (even though I just created the account). I have also tried logging into the mobile app, but receive the message "Access not Authorized; You signed in successfully, but you must be an Xfinity user to enjoy this service." I would just like to receive an update on my order status, as when I placed the order, it stated that additional information was needed, and that I would be contacted.