3 Messages
New 1 gig fiber installation at new construction
Hello,
I am at a new construction in Eagle Mountain, Utah and I ordered 1000meg (1 gig) internet and I want to use my own equipment. I have it set up to be installed using my own equipment.
My question is this:
I want to make sure that I am future-proof for any changes that might come up in speed that is available.
I have a bare fiber optic line coming into my house from the outside to the patch panel in my basement where all the Ethernet cables converge.
I have a 2.5gig switch with two SFP ports that I can plug in the appropriate module.
Can I plug the fiber coming into the house directly into the switch? (Of course Xfinity will probably have to put a connector on the fiber line) or does it need some other device in between?
I will upgrade my switch later if I need to move to above 2.5 gig network in my house (like moving to 10 gig).
XfinityOrlandoM
Official Employee
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1.6K Messages
10 months ago
@dlhtox
Great question and welcome to the Xfinity family! Our awesome Xfinity app will guide you trough activating your service with your own modem.
If you have a technician coming out they'll actually do that process for you. T
This link https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.11.22%20Full%20List%20of%20Compatible%20Devices.pdf has great information on the compatible modems for our next Gen. speeds and our areas where the next Gen. speeds are not available ye available.
Via our Xfinity forms page you can get more information on your gig switch ports https://forums.xfinity.com/conversations/your-home-network/25-gig/62d52e4572213058e52a2b49
Let me know if I addressed all your concerns or if there's anything else you'd like me to look into deeper into your account.
Could you please send us direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
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EG
Expert
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108.3K Messages
10 months ago
Are you sure that you have fiber optic service (FTTH / EPON) ? Or is that actually coaxial cable coming in (DOCSIS service).
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EG
Expert
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108.3K Messages
10 months ago
First. You can't use an ethernet switch to connect to an ONT. If they are indeed going to be terminating the fiber into an ONT, they may require that you rent from them (or they may just supply one rent free) a Fiber Router / Gateway Device such as the Arris X5001. YMMV.
(edited)
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