Visitor
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4 Messages
Never signed up for TV services
Somehow I’ve been charged for tv services that I never wanted, signed up for nor have I utilized any TV services. I can’t ever seem to get an actual person on the phone. I should have ONLY internet services. It won’t allow me to remove it due to a past due bill. The bill is due because I’m not paying for services I never wanted.
XfinityAbby
Official Employee
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223 Messages
1 day ago
Hello @Franks2025. Thank you for reaching out on our Community Forum. I know how important it is to make sure your billing is correct and that you only have the services that you need listed on the account. We would love to assist you with this.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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110.9K Messages
15 hours ago
Concern moved here to the Billing help section.
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