Never got close to even three lower tiers of internet speeds

I selected the gigabit internet plan because I need high quality connection for work and know that you never actually buzz at the max but some slice lower than that.

I think my plan is wrong in the system or I am flat out being taken for a walk in what I am being charged as I never get above 60mbps on my service. It shows up when doing video conferencing and it is my plan sputtering or lagging.

I need this fixed or addressed. I have done all of the troubleshooting and have tried talking to a real person but that never actually goes anywhere, can you please help.