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user_efvo3k
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Friday, February 20th, 2026 12:16 PM

Network

This provider waits until the mornings during the week day when people are working to do an outage to enhance their service. Which they are being a hindrance to those working from home. The smart thing to do would be maybe do this in evening or the weekend, instead of taking 3 [Edited: "Language"] working days to shut down the service and no one can get any work done. Definitely finding a new provider this is terrible 

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17 hours ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

17 hours ago

 

user_efvo3k Hi there! Thank you for reaching out to us here on our Community Forum. We completely understand where you are coming from, and sadly, there is rarely a good time to bring services down to perform necessary maintenance or upgrades to the network. We try to only do this when the least number of users are on, but even then, we know we will be causing an inconvenience. We appreciate your feedback, and we will pass this to our field teams.

 

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