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Wednesday, April 10th, 2024 4:16 PM

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Network security key

I got a new modem and cannot connect laptop to WiFi since I changed. Help!!

Official Employee

 • 

2K Messages

10 months ago

 

user_m80cna, Hi! Thanks for taking the time to visit XFINITY over our forums page for help with getting that new modem working. I have been in your shoes before so I understand the importance of getting this fixed. I am sorry to learn about this experience. We can help. Have you tried using the XFINITY app yet for activating your new modem?

 

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