user_etl198's profile

Contributor

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28 Messages

Thursday, April 9th, 2026 8:27 AM

Network Routing Issue

I am currently travelling in Europe and am experiencing extremely slow response from my home server in Sopanaway, WA.
My modem has been assigned the WAN IP [Edited: "Personal Information"], and this IP block is being routed internationally or through a distant region.
Symptoms:
Latency to my own server: 176–181 ms
Throughput: 4 KB/s
No packet loss
Local LAN: normal
Gateway speed test: 900 Mbps
Traceroute Analysis:
The path shows long‑haul routing consistent with a mis‑advertised BGP route or incorrect geolocation of the assigned IP block.
This is not a local equipment issue.
This is an upstream routing issue tied to the assigned WAN IP block.
Expected domestic latency: 10–40 ms
Observed latency: 180 ms
This indicates the IP block is being routed through a distant region before returning, causing TCP window collapse and unusable upstream performance.
Request:
Please release my DHCP lease and assign a new IPv4 address from a different pool. Please inform me via text message of my new WAN IP so I can update my DDNS.
The current block is mis‑routed and unsuitable for normal service.
If needed, please escalate to Tier‑2 or a network engineer.
Thank you.

[Edited: "Personal Information"]

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Official Employee

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3.2K Messages

4 hours ago

 

user_etl198 Thanks for reaching out to us for assistance with your connection concern. I researched what we can do to assist you with your concern just in case there was something we can do, but what you are wanting done requires a direct connection to your home equipment with a laptop connected either by WiFi or ethernet cable. We don't have that amount of access remotely even with our engineer team to be able to change those specific settings. You would need a friend or family member to go into your home to make adjustments to the DHCP lease and IPv4 assignments to your device while away from home. I wish I could do more, but we don't have the ability complete this request remotely. 

 

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