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JS277855
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Visitor

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2 Messages

Friday, August 8th, 2025

Network Routing Issue: My Traffic to Google is Being Routed to Asia

Hello,

I am experiencing a significant network routing issue at my location in Alvin, TX. My connection to Google's front-end servers is being routed incorrectly, resulting in extremely high latency.

Here is a summary of the issue and the troubleshooting I have performed:

  • The Problem: Latency to google.com is consistently high at ~215 ms, while latency to other services like Google's own DNS (8.8.8.8) is normal at ~15 ms.

  • The Cause: A traceroute to google.com shows my traffic is being sent to a Google server in Kuala Lumpur, Malaysia (hostname: kul09s14-in-x0e.1e100.net). The path to 8.8.8.8 is routed correctly through Dallas.

  • Reproducibility: This issue is reproducible across multiple devices, including my Windows PC and my smartphone, confirming it is not a device-specific problem.

  • Protocols Affected: The issue occurs over both IPv4 and IPv6.

This appears to be a BGP or peering configuration issue that is incorrectly directing traffic from my IP block to a distant Google POP.

Could you please escalate this to your network engineering or peering coordination team for review?

Thank you.

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17 days ago

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EG

Expert

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112.8K Messages

18 days ago

They are going to need to see a sample trace route, which includes the IP address of that kul09s14-in-x0e.1e100.net hostname.

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EG

Expert

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112.8K Messages

18 days ago

Thanks for editing and adding those samples. On the second trace, would you please perform and post another one, but this time force it to use IPv4 instead of IPv6. (tracert -4 google.com).

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JS277855

Visitor

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2 Messages

Here is the new tracert:

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17 days ago

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EG

Expert

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112.8K Messages

17 days ago

I'm going to escalate the issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to escalate it up to their network engineering department. Good luck !

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XfinitySara

Official Employee

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2K Messages

17 days ago

Hello, @JS277855! Thanks for providing what our Expert recommended. You've come to the right place for help! And our team can definitely look into escalating this via a ticket to our network engineering team as mentioned. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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EG

Expert

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112.8K Messages

17 days ago

Thank you @XfinitySara ! 😊

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