Visitor
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1 Message
Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+
Hello,
I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers.
All other online games and services are operating normally with clean local latency (~18 ms).
Troubleshooting Already Completed:
- Reinstalled Riot Client, Vanguard, and VALORANT (cleared all folders)
- Reset Windows network stack (Winsock/IP)
- Disabled IPv6 and changed DNS to Google (8.8.8.8)
- Tested alternative connections (Mobile hotspot, Cloudflare WARP)
- Verified no VPNs or proxies are active
- Confirmed standard connection is stable (ping 8.8.8.8 averages 18ms, 0% packet loss)
Network Diagnostics / Traceroute Findings:
I have confirmed a backbone peering issue between Comcast and Riot Direct. Local hops through Florida are completely clean (~18ms). However, a massive latency jump to 100+ms occurs immediately after Hop 10, right at the Comcast border gateway handoff. Other games bypass this specific node and run normally.
I have confirmed a backbone peering issue between Comcast and Riot Direct. Local hops through Florida are completely clean (~18ms). However, a massive latency jump to 100+ms occurs immediately after Hop 10, right at the Comcast border gateway handoff. Other games bypass this specific node and run normally.
Please escalate this issue to your network engineering team to verify your regional BGP routing tables and peering handshakes with Comcast/Riot Direct in the Southeast region. I can provide the full traceroute text via private direct message.
Thank you.
XfinitySean
Official Employee
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786 Messages
8 hours ago
Hey there user_hl70k8, we appreciate you reaching out here on the community forums! We can take a look to see what can be done. Please send us a direct message with your full name, name on the account (if different), and service address, we'll get the ball rolling.
Here are detailed steps to direct message us:
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