Network Performance Repair Time Not Captured

Please forward this to the appropriate person at corporate. After 10 disruptions in the month of April and using up my iPhone's hotspot time to get internet I contacted the Xfinity Customer Care 800 number and was informed that only one of the 10 disruptions exceeded one minute to repair contrary to my Xfinity text messages giving an average repair time of 2.5 hours.  Somone at Xfinity is either not reporting the length of their disruptions intentionally or the system is not capturing it. Having worked in quality assurance for 30 years I'm confident someone in the Florida corporate quality office will want to get to the root cause of this one. I believe they finally fixed the cause of my 10 disruptions, but this is a bigger issue than just me. At that the Port Charlotte retail office I was told they had no way to look up what was done to repair my issue or a way to escalate it. Also, stop outsourcing customer service to India - you can't understand what they're saying. 

Thanks, Ben