Visitor
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1 Message
Network name gone
I currently have no internet connection I have restarted my modem three times and when I tried to go in under set up connection it searches the network in my name is completely gone. It looks like I've been deleted. Any clues?
Thank you!
EG
Expert
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110.2K Messages
3 years ago
@user_77eb4c
You may want to try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset hole) for 30 seconds. This can sometimes clear up some weird behavior issues. YMMV. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
(edited)
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XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @user_77eb4c and thank you for jumping in to help @EG! You've reached the perfect place to get all your Xfinity questions answered. Did you try the factory reset? Are you able to see your Wi-Fi network at this time?
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