1 Message
Network name gone, can’t connect to internet.
My internet was working fine, updated some games on PS5. Then I got disconnected and could no longer find my WiFi network name on any devices. Reset my router manually and through Xfinity app (multiple times) still nothing. I purchased my own comcast router, it’s not the one that came with Xfinity.
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_391a4d! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and I am sorry to hear about this network not displaying an issue. My team would be more than happy to see what further support we can provide. Please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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