Network maintenance for improvements causes impact to entire morning of work

My entire morning of meetings and work was impacted by the network maintenance. According to the outage details, it was network maintenance to improve the network. I get that this is normal working hours for the Xfinity team and field engineers too. I also understand that we need improvements to the network capabilities. However, there was no notification and it resulted in me missing an entire morning of work.

I work with Global teams and the mornings are often the only time I can meet with them. Going into a long weekend for some, this means I lost the last opportunity to get issues resolved before the weekend. To add insult to injury, I attempted, for the first time, to file for a credit (even though the credit would not come close to covering the amount for the work lost today), I was told I don't qualify. I guess because the outage was resolved the same day.

The outage lasted rough 5-6 hours. We just got service back 30mins ago.

It's just really frustrating. This isn't the first time. I just wish there was a better process or alternative. No credit, no sorry, no notification :(

Then in additon to that, every time I try to post there is an error that refreshes the page when I attempt to add the tags. How much worse can it get?