Visitor
•
1 Message
Network Jitter Issue
Hi,
How do i contact Comcast about network latency and jitter issues that make Internet and streaming unusable? Throughput is ok.
Thanks,
-Steve
Visitor
•
1 Message
Hi,
How do i contact Comcast about network latency and jitter issues that make Internet and streaming unusable? Throughput is ok.
Thanks,
-Steve
XfinityThomasC
Official Employee
•
2.8K Messages
15 days ago
Hello @user_15v5gt
Thank you for posting a screenshot I see the latency is pretty high. Can you provide more details about the device you used to run that speed test and how it was connected(Wifi or hardwired)? Is there any gaming involved in your activity? Have you tried any of these options to resolve this issue:
Move closer to the router. ...
Close any background programs and websites. ...
Reduce the number of devices using Wi-Fi. ...
Use local servers. ...
Connect your device to your router via Ethernet cable. ...
Restart your router and modem. ...
Call your Internet Service Provider's customer service line. ...
Replace your router.
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