Network improvement ongoing for over a week in 38141 Memphis – no ETA, app blank, phone & chat blocked due to “outage”

Hi Xfinity Support team,

I live at zip code 38141.

Since last week, Comcast/Xfinity crews have been doing “network improvement” work in my neighborhood. Every day the workers tell us “we are done for today and we will be back tomorrow.” There has been no overall timeline or estimated completion date given to any residents.

The Xfinity app and Status Center show zero information about this work or any outage.

When I try to chat, it blocks me from connecting to a live agent because of the “outage.”

When I call 1-800-XFINITY, the automated system says: “Due to the outage, an agent won’t be able to assist you or provide you with any updates.”

I work from home full-time. This daily disruption is seriously affecting my ability to work and my income.

I am requesting:

A clear estimated completion date for the network improvement work at my address.

Escalation to someone who can actually see the local construction schedule (not just the automated outage response).

Service credits for the repeated daily interruptions.

Please assist. Thank you.