1 Message
Network Damage
My WiFi has been disconnecting and reconnecting for two days now. Xfinity as a company is one of the hardest to reach out to for customer service and the most difficult to get real answers from a real person. I use my wifi for work and school and have been put to a complete stop for two days. I’m beyond frustrated at this point and would like some type of actual explanation to the problem with my network or a swift and easy resolution like a professional company should offer. I’ve used xfinity for many years but this really seems like a last straw as far as continous poor communication problems, and terrible CUSTOMER service.
EG
Expert
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106K Messages
8 months ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityAngie
Official Employee
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1.3K Messages
8 months ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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106K Messages
8 months ago
@user_r3w9h8
Have you had a chance to try that test ? Please reply right here in your topic on these public help forums, thank you. There is no need to go private yet.........
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user_tjtdun
1 Message
2 months ago
There be no internet since 10am this morning get told it be back by 1pm then get told be back on by 8pm I pay for internet so there for I want it to work telling people there is a outage is not true should not be going with out net all [Edited: "Language"] day its redick and I'm not paying full amount next mo [Edited: "Language"] to the no I'm not paying for stuff I didn't get ugh
(edited)
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EG
Expert
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106K Messages
2 months ago
@user_tjtdun
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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