user_uzo5ji Thanks for reaching out about the camera connection issue. Do you use our equipment or your own for the internet device, and is it just the camera that can't find the 2.4 Ghz band in the home?
Does the camera have a reset button? If it's just the one camera having issues, it may need to have a factory reset done on it (if possible).
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for trying the reset. Did you try using your home Wi-Fi password?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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EG
Expert
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109.9K Messages
18 days ago
Concern moved here to the Home Networking help section for assistance.
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