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user_mht8iz
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Monday, September 15th, 2025

Network connection drops for a few seconds frequently throughout the day - 'DHCPv6 - Missing Required Option' in error log

Network connection drops for a few seconds frequently throughout the day - 'DHCPv6 - Missing Required Option' in error log.

Seems to correspond to these error times.

DHCPv6[8573]: 72001011-DHCPv6 - Missing Required Option 82 2025/9/15 09:45:00 Critical
DHCPv6[8573]: 72001011-DHCPv6 - Missing Required Option 82 2025/9/15 09:09:21 Critical
DHCPv6[8573]: 72001011-DHCPv6 - Missing Required Option 24 2025/9/15 09:09:21 Critical
DHCPv6[8573]: 72001011-DHCPv6 - Missing Required Option 82 2025/9/15 08:45:00 Critical
DHCPv6[8573]: 72001011-DHCPv6 - Missing Required Option 82 2025/9/15 08:09:21 Critical

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22 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

29 days ago

 

user_mht8iz Thanks for creating a post. Sorry to hear that you're having trouble with your internet. Does it only happen during this time of day, or does it seem to be pretty random throughout? What steps have you already done to troubleshoot the issue? I'd first recommend using the diagnostics in the Xfinity app to test for any signal health issues and automatic corrections.

 

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user_mht8iz

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It happens randomly throughout the day. I know because I'm in Teams meetings and when it drops I lose connection for a few seconds. I've tried all the automatic troubleshooting on the Xfinity chat and mobile app. Last thing I did was login to the router and saw these errors in the log.

(edited)

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29 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

Gotcha. I appreciate you going through those steps already. Our team can help to review the signal health and run through a few remote steps on our end with you to see how we can help with the interference. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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29 days ago

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user_mht8iz

Visitor

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4 Messages

I have sent a message using the Direct Messaging instructions.

(edited)

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23 days ago

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EG

Expert

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113.9K Messages

22 days ago

@user_mht8iz @XfinityThomasD 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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