3 Messages
Network Congestion - Western WA
I am currently having troubles with my home internet during peak hours. The lag spikes and their resolution are in a particular shape that I believe they may be caused by network congestion. We recently had a tech confirm that our coax splitters are removed, seals are waterproof, and Up and Down SNR and power are within expected norms so I can't fathom what else the issue could be. When charting with PingPlotter I can see local network destinations are resolved without issue.
Has anyone else in Western WA (Southeast Of Seattle) noticed this issue between 5-8pm? Any resolution from Comcast?
XfinityGabby
Official Employee
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1.5K Messages
2 months ago
Hello, @user_cjnfgd. Thanks for reaching our team on Forums regarding the network issues. I know the importance of making sure everything is working as expected. Are you experiencing this issue with multiple devices and are you using a VPN, standalone/personal router by chance?
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EG
Expert
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107K Messages
2 months ago
@user_cjnfgd @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_v6k7ek
5 Messages
1 day ago
I'm also experiencing high latency in western WA (olympia area). https://forums.xfinity.com/conversations/your-home-network/extremely-high-latency
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