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user_cjnfgd
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2 Messages

Thursday, September 5th, 2024 2:00 AM

Network Congestion - Western WA

I am currently having troubles with my home internet during peak hours. The lag spikes and their resolution are in a particular shape that I believe they may be caused by network congestion. We recently had a tech confirm that our coax splitters are removed, seals are waterproof, and Up and Down SNR and power are within expected norms so I can't fathom what else the issue could be. When charting with PingPlotter I can see local network destinations are resolved without issue.

Has anyone else in Western WA (Southeast Of Seattle) noticed this issue between 5-8pm? Any resolution from Comcast?

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4 days ago

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XfinityGabby

Official Employee

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1.5K Messages

10 days ago

Hello, @user_cjnfgd. Thanks for reaching our team on Forums regarding the network issues. I know the importance of making sure everything is working as expected. Are you experiencing this issue with multiple devices and are you using a VPN, standalone/personal router by chance?

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user_cjnfgd

2 Messages

@XfinityGabby​ I am using a personal router. No VPN though. We have confirmed signal to the street looks good. When I run pingPlotter I can see a specific data center that seems to be the origin of latency spikes and packet loss. Any advice, because this was fixed temporarily but now that I am back from a weekend away it has returned.

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6 days ago

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XfinityAldrik

Official Employee

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1.5K Messages

Thank you for reaching back out to us @user_cjnfgd! I appreciate you for clarifying you are not using a VPN and confirming this is on all devices. Are your devices experiencing slow or intermittent connections?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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