Visitor
•
1 Message
Netgear Nighthawk CAX30
I have a nighthawk CAX30. I have the extreme pro internet which is 1gb of download speeds. I can only get 375mbps over wifi, and 525mbps over wired connection. Ive had a technician come out and all of my connections are good. Why am i only getting half of my download speeds?
EG
Expert
•
110K Messages
2 years ago
They only rate that device to 949 Mbps;
https://www.xfinity.com/support/devices#details
What happens is that if you use an incompatible modem for a faster speed tier, the modem will default down to using a slower speed configuration file. A compatible device needs to be used.
(edited)
0
0
CCTimothy
Valued Contributor
•
406 Messages
2 years ago
Thank you for reaching out to us on the forums, @User_1707! I'm sorry to hear about your lack of speed, and I'm disappointed that a visit from on of our technicians didn't solve the issue. When the tech came out, did they gave any insight as to what might be going on?
0
0
EG
Expert
•
110K Messages
2 years ago
They need a compatible device...........
0
0
EG
Expert
•
110K Messages
2 years ago
The original poster = @User_1707
Be that as it may, you'll still need to use a compatible device as was stated..
(edited)
0
0