Netgear frequently has loss of all traffic (wifi and lan)
Wanting to get more upload bandwidth I attempted to get the gigabit plan. I got online with an agent to check if I could get that service. Everything checked out. Netgear C7000v2 is a docsis 3.0. Unfortunately the agent didn't ask about the type of modem in use (I own it but was a recommended model by comcast) even though it is stated on the account what modem I am using.
The change to that type of service rendered no change in speed. Comcast assigned a technician to come out. Technician explained that docsis 3.1 is required for gigagit bandwidth. After a discussion (I really just needed some more upload bandwidth for work purposes) he change me over to blast pro where I would get 10 mbps up. I was charged a 70 dollar fee for this (rediculous since comcast suggested the gigabit plan over chat).
Ever since he left that day I am getting random loss of service throughout the day. When the loss of service occurs, no wifi or lan access is available. Connecting with ethernet I will get the 169.x.x.x loopback address for several minutes before regaining access to the netgear c7000v2 web interface. In the event logs you can see with every one of these 5-10 min outages 2 messages:
- MDD message timeout
- Started Unicast Maintenance Ranging - No Response received
I just did a power cycle for about 5 minutes with the rg6 unplugged as well. When it came back up the event log messages of MDD message timeout disappeared. Very strange 😞