Delosiv's profile

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1 Message

Sun, Feb 21, 2021 2:00 AM

NetGear Firmware update

I’ve had my internet down for a month. After 5 technician visits to the house and new wires installed an buried from the street to the house and new wires in the house, still no internet service. I bought a new modem and it still does not work.

I noticed the firmware for my NetGear C7800 modem router is old. NetGear says the ISP will update the firmware and Xfinity says they do not and it’s up to NetGear. Either NetGear or Xfinity is lying!

Responses

Official Employee

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191 Messages

4 m ago

Greetings, @Delosiv! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

Visitor

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1 Message

I'm having a similar problem. Was there ever a resolution to this?

EG

Expert

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87.2K Messages

4 m ago


@Delosiv wrote:
 Either NetGear or Xfinity is lying!

It is Comcast that is responsible for updating the firmware of combo modem / router gateway devices.

 

If you obtain a solution, please post that info here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit of which these public help forums were originally intended. Thank you. @ComcastJamesH 

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