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Delosiv
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Sunday, February 21st, 2021 2:00 AM

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NetGear Firmware update

I’ve had my internet down for a month. After 5 technician visits to the house and new wires installed an buried from the street to the house and new wires in the house, still no internet service. I bought a new modem and it still does not work.

I noticed the firmware for my NetGear C7800 modem router is old. NetGear says the ISP will update the firmware and Xfinity says they do not and it’s up to NetGear. Either NetGear or Xfinity is lying!

Question

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Updated 

4 years ago

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XfinityJamesC

Official Employee

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2.2K Messages

4 years ago

Greetings, @Delosiv! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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user_d7bd0b

Visitor

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1 Message

I'm having a similar problem. Was there ever a resolution to this?

4 years ago

0

EG

Expert

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111.5K Messages

4 years ago

@Delosiv wrote:
 Either NetGear or Xfinity is lying!

It is Comcast that is responsible for updating the firmware of combo modem / router gateway devices.

 

If you obtain a solution, please post that info here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit of which these public help forums were originally intended. Thank you. @ComcastJamesH 

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user_79b7cd

Visitor

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1 Message

4 years ago

Anything ever happen with this? I just got my c7800 and it gives me the same info on the nighthawk app

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CCAaron1

Problem Solver

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954 Messages

Hello @user_79b7cd. Are you still having issues with your modem. If so, please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

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EG

Expert

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111.5K Messages

@user_79b7cd

Please create a new topic of your own here on this board detailing your issue. Thanks.  5 month old dead thread now being closed.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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