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FL_LBrewer
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9 Messages

Sunday, November 20th, 2022 8:04 PM

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NETGEAR CM700 getting only 150Mbps download speed with Superfast service

I'm posting here since trying to contact Xfinity Support via Phone, Reddit, Twitter is not possible and my problem is ignored. To be honest, sometimes the canned answers and lack of attention is basically gaslighting. Tested using your own tool:

NETGEAR CM700 is certified for the speeds, from your own website:

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2 years ago

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FL_LBrewer

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9 Messages

2 years ago

Also, firmware upgrades are supposed to be made by Xfinity, as stated on the OEM official website:

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FL_LBrewer

Visitor

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9 Messages

2 years ago

Official datasheet for reference: https://www.downloads.netgear.com/files/GDC/CM700/CM700_DS.pdf

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FL_LBrewer

Visitor

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9 Messages

2 years ago

Spent 1 hour with a "technician" from Xfinity and they managed to get things worse: 35mbps. Then they proceeded to tell me that I should contact NETGEAR. So, I had 400 mbps, and the modem worked fine, then I upgrade to 800mbps, and the speedtest starts reporting 150. After talking to a "technician", 35mbps. And the modem is to blame? A modem that was working fine, 400 mbps, but only magically started being an issue once I contacted Xfinity to get an upgrade?

I'm paying more to be treated like an idiot?

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CCAaron1

Problem Solver

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954 Messages

Hello @FL_LBrewer. I am sad to hear about your service issue you are having with your internet. It has been some time since you reach out. Are you still having issues, or were you able to get this resolved? 

I no longer work for Comcast.

2 years ago

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FL_LBrewer

Visitor

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9 Messages

@XfinityAaron​ are you serious? I'm still having problems and tons of other customers are having the exact same problem:

https://forums.xfinity.com/conversations/your-home-network/netgear-cm700-only-gettng-400mbps-download-speed-with-superfast-service/6367eef792a15b227c28f1e2

What is the point of having customer service if you are going to ignore hard evidence from people that clearly have a technical background and are providing as much info as possible to you?

2 years ago

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CCLamont

Problem Solver

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519 Messages

Hey @FL_LBrewer I appreciate you making us aware of an ongoing connection troubles. We are here and would love a chance to help.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

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