Netgear CM3000 Upstream OFDMA Channel Not Locking

Hello team, I recently installed a customer-owned Netgear Nighthawk CM3000 modem on my account. My downstream channels are locking and performing well, but my upstream OFDMA channels are showing as "Not Locked" in the modem status page, leaving me restricted to legacy ATDMA channels.

Could an official employee please check my account's bootfile and provisioning to ensure the correct Next-Gen upload speed profile is pushed to my modem? Thank you!