Visitor
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2 Messages
Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck at ~47 Mbps. From a bit of research, I think this means my modem is running a legacy provisioning profile/bootfile. I need a Tier 2/provisioning engineer to:
- Review my account plan codes and confirm I'm on a Next-Gen speed tier
- Force-push the Next-Gen Speed Tier / OFDMA Upstream Profile bootfile to my CM3000's MAC address
Please DM me for account details. Thank you!
XfinityRaf
Official Employee
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1.5K Messages
1 day ago
Good afternoon @user_6srkow. Our team can check on your modem to see what could be causing your upload speed issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityDena
Official Employee
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4.5K Messages
10 hours ago
@user_6srkow Thank you for working with us to address your upload speeds. I am happy we were able to get that increased for you. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 1 am EST. Please have a safe and healthy week!
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EG
Expert
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120K Messages
6 hours ago
@user_6srkow @XfinityDena @XfinityRaf
If known. Would you please share with the community what the solution to this issue was so that all readers here may benefit from it ? Thank you.
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EG
Expert
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120K Messages
6 hours ago
@user_6srkow
Thank you for sharing that with the community ! Now closing your solved topic. Be well !
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