Visitor
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1 Message
Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck at ~47 Mbps. From a bit of research, I think this means my modem is running a legacy provisioning profile/bootfile. I need a Tier 2/provisioning engineer to:
- Review my account plan codes and confirm I'm on a Next-Gen speed tier
- Force-push the Next-Gen Speed Tier / OFDMA Upstream Profile bootfile to my CM3000's MAC address
Please DM me for account details. Thank you!
XfinityRaf
Official Employee
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1.5K Messages
14 hours ago
Good afternoon @user_6srkow. Our team can check on your modem to see what could be causing your upload speed issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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