Netgear CM3000 not getting the subscribed download speed..

Hello! I actually had a tech come out and check the line and connection I had my wife at home to accommodate since i was at work. According to the tech the line passed and he's seeing the subscribed speed with whatever handheld monitoring equipment he had. Came home today and it's still the same speed not even close to a 1gb speed. According to the xfinity approved modem the netgear cm3000 is approved for the next gen speed tier..

Thanks for those additional details. Could you please send our team a direct message with your full name and full address? We can check the modem to make sure it is configured correctly on our end.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

according to my wife the tech also tested the modem and he said he's getting the right speed but when i connect my PC directly to the modem im just getting 700-900 mbps download my mobo supports 2.5gb also. when i used to have the 1gb speed tier on a good day i can get 1200 mbps download speed no problem using my Motorola MB8611. i dont know what else to say.

just an update. 2nd technician visit figure out what was the issue. it was the connection from the pole something about not getting the right signal. ill have to wait 2 to 3 days for somebody to come out and check/fix the connection and i hope that's the end of it.